Shipping and FAQs
DEC 15 UPDATE
BOOK IN PERSON SHOPPING FOR SATURDAY DEC 19 + TUESDAY DEC 22 at Puerta Rosa Studio in Victoria, BC
ALL ORDERS FROM DEC 15-JAN 1 WILL BE SHIPPED JANUARY 2, 2021
THANK YOU ALL AND HAPPY HOLIDAYS!!
Shipping - General
Shipping to Canada and USA only. If you reside in another country and wish to make an order, please email email@example.com
Orders will be processed and shipped within one week to limit number of trips to the post office. During the COVID pandemic, you can also expect some delay in shipping while Canada Post has much higher volumes.
Holiday 2020 shipping delays
Shop early this year as delivery is not guaranteed by Dec 24
LAST DAY TO ORDER FOR XMAS: December 11 at noon (delivery not guaranteed by xmas, but this is the best approximate last date)
Shipping - Canada
Free shipping for jewelry by lettermail to Canada, without tracking.
Flat rate shipping by Canada Post Expedited Parcel
BC - $14 Flat Rate
Canada - $18 Flat Rate
Shipping - United States
Orders to the US are shipped via Canada Post with tracking.
Fees are based on size and weight and calculated by the carrier. Any overages will be refunded.
US orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Léïa-Fahé Studio nor are they set by Léïa-Fahé Studio rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
We do not refund for lost packages but we will do our best to try and track it down for you.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
Local Pickup - Victoria BC
Saturday December 19, 2020 1 pm to 5 pm
Free pickup in Victoria is available. Scheduled times will be posted here after a shop update, otherwise it will be by appointment only.
Please wait for an email to confirm that your order is ready for pick up.
Pick up locations
Unit 303 - 2614 Bridge St
Porch pick up in Saanich
(Maplewood Area), address will be provided by email. Porch pick ups can be done at your convenience UP TO SUN DEC 20. The porch is covered so it is a-ok for rainy days
Please use the contact form for questions or concerns you may have regarding your order.
All sales are final.
If an item is damaged during shipping, please email firstname.lastname@example.org with a photograph of the damage, and your item will be replaced. If an item cannot be replaced, it will be refunded.
Custom Orders - Earrings
If you see a style you like but not the colour combo you want, let me know through the contact form or by emailing email@example.com. Send me a description of the style name and colours, I may have the correct pieces in stock and just need to assemble them.
So you lost one of your fave earrings? That sucks. I cannot guarantee I have it in stock, but you never know! Email firstname.lastname@example.org with a photo of the earring you need and I will see what I can do.
Custom Orders - Cups, vases, planters, etc.
I am not currently accepting custom orders for cups, planters or bigger pieces.
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