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Shipping and FAQs

Shipping - General

Shipping rates are automated, based on weight at checkout and shipped by Canada Post. Any overcharges will be refunded. If your rate seems a bit high, contact me and I will look into it and see if I can a better rate.

Shipping to Canada and USA only. If you reside in another country and wish to make an order, please email. 

Orders will be processed and shipped within one week to limit number of trips to the post office. During the COVID pandemic, you can also expect some delay in shipping while Canada Post has much higher volumes. 

 

Shipping - Canada

Free shipping for jewelry by lettermail to Canada, without tracking.

Free shipping to Canada for orders over $120.

Shipping - United States

Orders to the US are shipped via Canada Post.

US orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Léïa-Fahé Studio nor are they set by Léïa-Fahé Studio rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations. 

We do not refund for lost packages but we will do our best to try and track it down for you.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.

Local Pickup - Victoria BC

Free pickup in Victoria is available. Scheduled times will be posted here after a shop update, otherwise it will be by appointment only.

Please wait for an email to confirm that your order is ready for pick up. 

Next Pick Up Dates:

There are currently no scheduled pick up dates, you will receive and email with appointment options when your order is ready.

Pick up from

Puerta Rosa Studio
Unit 303 2614 Bridge St
Victoria, BC

Please use the contact form for questions or concerns you may have regarding your order.

Returns

All sales are final.

If an item is damaged during shipping, please email hello@leiafahe.com with a photograph of the damage, and your item will be replaced. If an item cannot be replaced, it will be refunded. 

Custom Orders - Earrings

If you see a style you like but not the colour combo you want, let me know through the contact form or by emailing hello@leiafahe.com. Send me a description of the style name and colours, I may have the correct pieces in stock and just need to assemble them. 

Single earrings

So you lost one of your fave earrings? That sucks. I cannot guarantee I have it in stock, but you never know! Email hello@leiafahe.com with a photo of the earring you need and I will see what I can do.

Custom Orders - Cups, vases, planters, etc.

I am not currently accepting custom orders for cups, planters or bigger pieces.  

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