Shipping and FAQs
Shipping - General
Shipping to Canada and USA only. If you reside in another country and wish to make an order, please email firstname.lastname@example.org
Orders will be processed and shipped within one week to limit number of trips to the post office. During the COVID pandemic, you can also expect some delay in shipping while Canada Post has much higher volumes.
Shipping - Canada
Free shipping for jewelry by lettermail to Canada, without tracking.
Flat rate shipping by Canada Post Expedited Parcel
BC - $14 Flat Rate
Canada - $18 Flat Rate
Shipping - United States
Orders to the US are shipped via Canada Post with tracking.
Fees are based on size and weight and calculated by the carrier. Any overages will be refunded.
US orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Léïa-Fahé Studio nor are they set by Léïa-Fahé Studio rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
We do not refund for lost packages but we will do our best to try and track it down for you.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
Local Pickup - Victoria BC
Free pickup in Victoria is available. Scheduled times will be posted here after a shop update, otherwise it will be by appointment only.
Please wait for an email to confirm that your order is ready for pick up.
Pick up locations
Unit 303 - 2614 Bridge St
Please use the contact form for questions or concerns you may have regarding your order.
All sales are final.
If an item is damaged during shipping, please email email@example.com with a photograph of the damage, and your item will be replaced. If an item cannot be replaced, it will be refunded.
Custom Orders - Earrings
If you see a style you like but not the colour combo you want, let me know through the contact form or by emailing firstname.lastname@example.org. Send me a description of the style name and colours, I may have the correct pieces in stock and just need to assemble them.
So you lost one of your fave earrings? That sucks. I cannot guarantee I have it in stock, but you never know! Email email@example.com with a photo of the earring you need and I will see what I can do.
Custom Orders - Cups, vases, planters, etc.
I am not currently accepting custom orders for cups, planters or bigger pieces.
La traduction du site est en cours, à venir sous peu!