Shipping and FAQs
Shipping rates are automated, based on weight at checkout. Any overcharges will be refunded. If your rate seems a bit high, contact me and I will look into it and see if I can a better rate.
Shipping to Canada only. USA and International shipping coming soon.
Orders will be processed and shipped within one week during the COVID-19 health crisis, to limit number of trips to the post office. You can also expect some delay in shipping while Canada Post has much higher volumes.
Shipping rate is calculated based on weight at checkout.
Free shipping for jewelry by lettermail, without tracking.
Free shipping to Canada for orders over $120.
If an item is damaged during shipping, please email email@example.com with a photograph of the damage, and your item will be replaced. If an item cannot be replaced, it will be refunded.
Free pickup in Victoria is available. Scheduled times will be posted here after a shop update, otherwise it will be by appointment only.
Please wait for an email to confirm that your order is ready for pick up.
Next Pick Up Dates:
There are currently no scheduled pick up dates, you will receive and email with appointment options when your order is ready.
Pick up from
Puerta Rosa Studio
Unit 303 2614 Bridge St
Please use the contact form for questions or concerns you may have regarding your order.
All sales are final
Custom Orders - Cups, vases, planters
I am not currently accepting custom orders for cups, planters or bigger pieces.
Custom Orders - Earrings
As for earrings, if you see a style you like but not the colour combo you want, let me know through the contact form or by emailing firstname.lastname@example.org. Send me a description of the style name and colours, I may have the correct pieces in stock and just need to assemble them.
So you lost one of your fave earrings? That sucks. I cannot guarantee I have it in stock, but you never know! Email email@example.com with a photo of the earring you need and I will see what I can do.
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